About this role
Designated Technical Support Engineer (EST shift hours 5:30PM - 2:30AM IST) at Glean. Location: Bengaluru, Karnataka, India. Role: owning support, troubleshooting issues, creating runbooks Requirements: Customer-dedicated support engineer with experience in support/professional services, troubleshooting REST APIs, SSO/SAML/OAuth, cloud platforms (GCP/AWS/Azure), and customer-facing escalation management; ability to debug logs and document runbooks. Category: Information Technology Seniority: Mid Level Tools: Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, REST API, SSO, SAML, OAuth, GitHub, Jira, Confluence, SQL, Kubernetes, Linux, GPT Commitment: Full Time Workplace: Hybrid Languages: English