About this role
Head of Customer Support at Obsidian Security. Location: United States or North America or Europe or Asia or Australia or New Zealand. Role: redesigning support, building infrastructure, leading team Requirements: Proven track record building technology-led support with automation/agentic AI, strong systems/engineering orientation (APIs, integrations, data pipelines, LLM tooling), experience with technical B2B SaaS, and metrics-driven support operations. Category: Customer Service Seniority: Senior Level Tools: APIs, LLM Commitment: Full Time Workplace: Remote Languages: English