About this role
Premium Support Technical Account Manager at Duckcreek. Location: Sydney, New South Wales, Australia. Role: leading escalations, coordinating teams, managing incidents Requirements: 5+ years in technical account management, enterprise support, SRE, or escalation management; experience managing major incidents and SLAs in enterprise SaaS; strong stakeholder management and communication; ITIL preferred; ServiceNow/Jira experience preferred. Category: Customer Service Seniority: Senior Level Tools: ServiceNow, Jira Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English