About this role
Team Lead - IT Service Desk at Sarens. Location: Chonburi, Chon Buri, Thailand. Role: leading operations, managing incidents, coaching team Requirements: Experience leading or mentoring an IT service desk, strong incident management and SLA tracking, familiarity with ticketing/service management tools, KPI analysis (FCR, MTTR, CSAT), strong international communication, and commitment to IT security and compliance. Category: Information Technology Seniority: Mid Level Tools: ITIL, ISO 27001, AI Certifications: itil Commitment: Full Time Workplace: Onsite Languages: English