About this role
2nd Line Technical Analyst at Xerox Holdings Corporation. Location: Southampton or Bristol. Role: diagnosing incidents, managing tickets, providing support Requirements: Provide 2nd-line IT support, diagnose and resolve incidents, manage tickets per ITIL, support desktop/server/printer/network devices, and comply with ISO27001 security policies. Category: Information Technology Seniority: Mid Level Tools: Microsoft Office 365, Microsoft Windows, Microsoft Exchange, Active Directory, Entra ID, Antivirus, DNS, DHCP, Citrix, Remote Desktop, Email Relay, Microsoft SCCM, Intune, Microsoft Teams, Zoom, Mitel, Mobile Device Management Certifications: itil foundation Commitment: Full Time Workplace: Hybrid Languages: English