About this role
Director of Customer Success at My Secure Advantage (MSA). Location: Alabama or Arizona or California or Florida or Georgia or Idaho or Illinois or Kansas or Massachusetts or Minnesota or Missouri or North Carolina or New York or Oklahoma or South Carolina or Tennessee or Texas or Virginia or United States. Role: building model, leading team, owning retention Requirements: 5+ years in customer success or strategic account management; built and led CSM teams; owned retention and expansion metrics; experience in financial wellness, benefits, HR tech or fintech; strong stakeholder and strategic skills. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Remote Languages: English