About this role
Enterprise Customer Success Manager at Merge. Location: San Francisco, California, United States. Role: escalating issues, managing customers, ensuring renewals Requirements: 6+ years in customer success or account management for technical software; experience with enterprise SaaS customers (800+ employees); ability to manage up to 30 enterprise customers, escalate/resolution skills, and operate autonomously. Category: Customer Service Seniority: Senior Level Tools: Merge Unified, Merge Agent Handler, Merge Gateway, API, LLMs Commitment: Full Time Workplace: Onsite Languages: English