About this role
IT Service Desk Analyst II at BankUnited. Location: Miami Lakes, Florida, United States. Role: responding tickets, resolving issues, documenting trends Requirements: Respond to IT incidents and requests, support PCs, software, printers, AD/SharePoint, use ServiceNow, analyze trends, escalate security issues; bachelor\u0002s in IT or equivalent experience and ~5+ years technology experience preferred. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Microsoft Active Directory, Microsoft SharePoint, Windows 7, Windows 10, VPN, Microsoft Office, Fiserv Certifications: itil, comptia a+, network+, microsoft Commitment: Full Time Workplace: Onsite Languages: English