About this role
Service Desk Team Lead at Lockstep Technology Group. Location: Matawan, New Jersey, United States. Role: leading team, managing escalations, maintaining documentation Requirements: 5+ years relevant experience (MSP preferred), bachelor’s in CS/IT, strong service desk management, firewall and network protocol knowledge, Active Directory and Microsoft stack experience, cloud (Azure/AWS), backup/DR, and excellent communication. Category: Information Technology Seniority: Senior Level Tools: SonicWALL, Active Directory, Group Policy, Sites & Services, DNS, DFS, Certificate Chains, Microsoft Exchange, Office 365, Microsoft 365, Azure, AWS, ConnectWise PSA, Kaseya RMM, IT Glue, Microsoft Windows Server 2016, Microsoft Windows Server 2019, Microsoft Windows Server 2022, Microsoft Windows Server 2025, Microsoft Office Suite, SQL Server, ConnectWise Certifications: a+, net+, ccna, ccnp, itil4, hdi support center team lead Commitment: Full Time Workplace: Onsite Languages: English