About this role
Program Manager at XLA. Location: Washington, District of Columbia, United States. Role: leading program, managing operations, overseeing support Requirements: Bachelor's degree required, 5+ years program management supporting enterprise IT service desks, experience managing multi-tier technical support and 24x7 operations, BMC Helix preferred, familiarity with endpoint and Microsoft 365 environments, and ability to obtain U.S. Secret clearance. Category: Project and Program Management Seniority: Senior Level Tools: BMC Helix (Remedy), Microsoft Intune, Workspace ONE, JAMF, Apple Business Manager, Windows, macOS, iOS, Android, Microsoft 365, Microsoft Exchange Online, Microsoft SharePoint, Microsoft Teams, RSA SecurID, Cisco AnyConnect VPN, Active Directory Certifications: itil foundation, pmp Commitment: Full Time Workplace: Onsite Languages: English