About this role
VP of Customer Success at incident.io. Location: San Francisco or New York City. Role: owning retention, architecting motion, leading managers Requirements: 3rd-line or higher customer success leadership at a high-growth B2B software company; experience scaling global CS across Americas, EMEA, and APJC; strong account health, forecasting, and AI-forward tooling experience. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English