About this role
Resource Recovery Representative (Collections), Glens Falls at Arrow Financial Corporation. Location: Glens Falls, New York, United States. Role: contacting customers, documenting contacts, interviewing customers Requirements: Contact past-due loan customers by phone and mail to solicit repayment, record contacts in department software, interview and counsel customers, process documentation, and provide quality customer service. High school diploma required; 1+ years collections or telephone customer service preferred; proficient with Microsoft Office. Category: Customer Service Seniority: Entry Level Tools: Microsoft Word, Microsoft Excel, Microsoft Outlook Commitment: Full Time Workplace: Onsite Languages: English