About this role
Customer Operations Manager at Hearst. Location: London, England, United Kingdom. Role: leading operations, managing vendors, improving journeys Requirements: Proven experience leading customer service/operations in subscription or service-led business; managing outsourced contact centre partners; delivering against KPIs, SLAs and CSAT; strong analytical, stakeholder and escalation management skills. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English