About this role
Sr. Customer Service Representative at The City of Fort Worth. Location: Fort Worth, Texas, United States. Role: handling calls, resolving issues, logging requests Requirements: High school diploma/GED and 3 years customer service experience; call center experience, bilingual English/Spanish, CRM and utility billing system experience preferred; strong communication and data entry skills. Category: Customer Service Seniority: Mid Level Tools: PeopleSoft Customer Relationship Management (CRM), HTE, Sungard Utility Billing System, ACD call management system Commitment: Full Time, Temporary Workplace: Onsite Languages: English, Spanish