About this role
Senior Manager, Customer Success Management at SITA Switzerland Sarl. Location: Sao Paulo, Sao Paulo, Brazil. Role: leading team, building relationships, managing escalations Requirements: Bachelor's degree or equivalent, ITIL Foundation, 12+ years senior-level experience with 5+ years customer-facing and 5+ years leading teams, English fluency, service operations experience and continuous improvement skills. Category: Project and Program Management Seniority: Senior Level Certifications: itil foundation Commitment: Full Time Workplace: Hybrid Languages: English