About this role
Copy of Customer Support Associate at Pilot Fiber, Inc.. Location: New York City, New York, United States. Role: delivering support, troubleshooting issues, escalating tickets Requirements: 1–3 years customer-facing experience; strong written/verbal communication; intermediate technical acumen; familiarity with Zendesk, Asana, Salesforce; CompTIA A+ preferred; availability within 7:00 AM–7:00 PM. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Asana, Salesforce Commitment: Full Time Workplace: Onsite Languages: English