About this role
Customer Experience Lead at Craighill. Location: Brooklyn, New York, United States. Role: handling conversations, engaging community, analyzing feedback Requirements: 2–5 years in customer experience/support/community with excellent writing, brand awareness, judgment, comfort with automation/AI, and ability to turn customer feedback into product and process improvements. Category: Customer Service Seniority: Mid Level Tools: Gorgias, Shopify Commitment: Full Time Workplace: Onsite Languages: English