About this role
Customer Experience Supervisor at Thorne. Location: South Carolina, United States. Role: leading team, coaching staff, monitoring performance Requirements: 5+ years customer service/experience, 2+ years supervisory experience preferred, experience across phone/email/chat/digital channels, CRM experience (Salesforce Service Cloud), proficiency with customer metrics and analytics, bachelor's degree preferred. Category: Customer Service Seniority: Senior Level Tools: Salesforce Service Cloud, Microsoft Office Suite, Workforce Management platforms, Knowledge Management systems, AI-enabled customer support technologies, Customer reporting and analytics platforms Commitment: Full Time Workplace: Remote Languages: English