About this role
Customer Experience Representative at DRI DUCK. Location: Overland Park, Kansas, United States. Role: supporting customers, managing orders, resolving issues Requirements: 1+ year customer service experience (2 preferred) in D2C/B2B e-commerce or retail; familiarity with help center, order management, ERP and e-commerce tools; strong written/verbal communication and problem solving. Category: Customer Service Seniority: Entry Level Tools: SAP, Wrike, Shopify, Gorgias, Salesforce, Commerce Cloud, Zendesk, Kustomer, Loop Returns, ERP Commitment: Full Time Workplace: Onsite Languages: English