About this role
Tier III Helpdesk Lead at Cloudforce. Location: National Harbor, Maryland, United States. Role: resolving incidents, diagnosing systems, mentoring staff Requirements: 3+ years IT support experience; advanced troubleshooting, root-cause analysis, and incident management. Hands-on Microsoft Azure/M365/Intune/Entra ID experience, ITSM/ServiceNow familiarity, scripting with PowerShell/Python/Bash, strong communication and mentoring skills. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, CMDB, Microsoft Azure, Microsoft 365, Microsoft Intune, Entra ID, ITSM, PowerShell, Python, Bash Certifications: az-900, az-104, itil Commitment: Full Time Workplace: Hybrid Languages: English