About this role
Premium Support Technical Account Manager at Duckcreek. Location: Sydney, New South Wales, Australia. Role: serving customers, leading escalations, coordinating teams Requirements: 5+ years in technical account management or enterprise support, experience managing escalations and major incidents, strong stakeholder management, enterprise SaaS support experience, ability to influence cross-functionally. Category: Customer Service Seniority: Senior Level Tools: ServiceNow, Jira Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English