About this role
Customer Success Manager 2 at Equinix. Location: Shanghai, Shanghai, China. Role: onboarding customers, driving retention, managing renewals Requirements: Proven customer success/upselling/retention experience (B2B SaaS preferred); strong relationship, strategic planning, analytics, negotiation, and communication skills; proficiency with Salesforce and Gainsight. Category: Customer Service Seniority: Mid Level Tools: Salesforce, Gainsight Commitment: Full Time Workplace: Hybrid Languages: English