About this role
Help Desk Analyst at Ria Money Transfer (Dandelion). Location: Santiago de Querétaro, Querétaro, Mexico. Role: providing support, monitoring logs, documenting issues Requirements: Advanced English and French, help desk support via phone/email/chat, remote installations, 25 WPM typing, multitasking; one year customer service experience preferred. Category: Information Technology Seniority: Entry Level Tools: FXOnline, remote desktop, ticketing system Commitment: Full Time Workplace: Onsite Languages: English, French