About this role
Manager - Service Desk at Ferris State University. Location: Big Rapids, Michigan, United States. Role: leading operations, administering ITSM, overseeing staff Requirements: Bachelor's degree; 2 years IT technical support experience with supervisory experience; HDI Support Center Manager cert within one year; experience with Team Dynamix, knowledge management, and hardware support. Category: Information Technology Seniority: Mid Level Tools: Team Dynamix, RingCentral, ITSM Certifications: hdi support center manager, hdi service desk manager, hdi support center director, itil Commitment: Full Time Workplace: Onsite Languages: English