About this role
• Maintain a smooth flow of communication between department supervisors and Team members.
• Training all new Team Members in specific procedures for assigned location.
• Ensuring that all Team Members deliver outstanding guest service at all times.
• Understand all company and department guidelines, including all uniform and grooming, absence and tardy, and situations requiring disciplinary action.
• Maintain the highest level of guest service and satisfaction.
• Ensure all staffing needs are met on a daily basis.
• Provide constructive feedback to location team members. Give frequent oral evaluations and share ways in which they can improve.
• Assist in training on a daily basis.
• Communicate with Merchandise Supervisor regarding staffing needs.
• Ensure your location is opened and closed at its scheduled time.
• Observe receiving methods to ensure all policies are being followed.
• Correct any safety violations and potential hazards, and communicate to supervisor
• Responsible for product placement and cleanliness of games.
• Assist in Annual Inventory and monthly cycle counts.
• Track damaged goods.
• Protect company assets: money, merchandising, equipment. Maintain accurate operational and loss prevention procedures.
• Must be willing and able to handle sensitive information and accurately account for cash and credit transactions
• Implement and enforce pre-established guidelines/policy of Merchandise Department and Wild Adventures.
• Pleasant, polite manner with guests and Team members while creating a team spirit to achieve Wild Adventures Mission.
• Maintain full stock levels and exciting displays in all games.
• Comply with all company safety policies and procedures. Report any unsafe conditions, activity or injury immediately to a manager or supervisor.
• Daily completion of all paperwork including break documents and supply requisition forms.
• Clean and maintain cleanliness of assigned work areas
• Report any unsafe actions or area or any needed repairs to your team lead/ supervisor
• Work cooperatively with all departments and assisting as necessary
• Represent the company to guests and other team members in a positive and friendly manner
• Maintain a groomed look, good personal hygiene including wearing a clean WA uniform
• “Create Memories Worth Repeating” for our guest by exceeding expectations.
• Other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
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Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
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Customer Oriented - Ability to take care of the customers' needs while following company procedures.
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Energetic - Ability to work at a sustained pace and produce quality work.
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Enthusiastic - Ability to bring energy to the performance of a task.
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Friendly - Ability to exhibit a cheerful demeanor toward others.
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Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
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Communication, Oral - Ability to communicate effectively with others using the spoken word.
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Communication, Written - Ability to communicate in writing clearly and concisely.