About this role
Essential Functions Statement(s)
Assist the HR team with daily office operations including but not limited to:
• Meet and Greet guests of HR
• Assists with Hiring Events
• Assists with End of Season Unemployment documentation
• Provides Data Entry as assigned
• Assists with Team Member survey's and benefit open enrollment
• Maintenance of personnel files
• Update and create employee ID's
• Coordinate and track employee recognition programs
• Answer phones, sort mail, fax
• Process in employees to include compliance with drug screening procedure and ordering backgrounds/MVR/credit checks
• Provide assistance with Employee Relations/Functions/Events
• Assists with special events and projects as needed
Occasionally works on-park for other departments during special events; willing to be trained to function as a park team member, as needed by park operations.
WORK ENVIRONMENT
Primary work space will be an indoor, professional office setting; occasionally requires outdoor work in all weather conditions.
General
• Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures
• Represent the company to guests and other team members in a positive and friendly manner
• Satisfy Wild Adventures' standards for performance and conduct. For example, report to work regularly and on time.
• Maintain confidentiality at all times
• Create “Memories Worth Repeating” for our guests
• Other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Adaptability - Ability to adapt to change in the workplace.
• Communication Skills - Ability to communicate effectively with others using spoken or written word.
• Detail Oriented -Ability to pay attention to the minute details of a project or task.
SKILLS & ABILITIES
Education: High school diploma, or equivalent
Experience: 6 months - 2 years general office experience; experience in a human resources office, preferred
Computer Skills: Must have strong computer skills, including intermediate-level skills in Microsoft Word/Excel/ PowerPoint, and the ability to quickly learn unfamiliar programs needed in the position
Physical Requirements:
• Vision – near, distance, color, peripheral, depth
• Sense of sound and ability to hear with both ears
• Sense of touch
Other Requirements
• Must be detail oriented and accurate in organizing information
• Must have strong interpersonal skills to be able to relate and communicate with internal and external customers in a friendly and professional manner; must be able to handle situations with professionalism and courtesy
• Must be a self-starter who possesses initiative and resourcefulness; must be able to multitask and think critically in a fun, fast-paced environment.
• Must have strong customer service ideals and be motivated to go above and beyond to assist and find resolutions to problems
• Must handle confidential information strictly and responsibly
• Must be available to work days, evenings, weekdays, weekends and holidays as needed
• Must be proactive in continuously seeking and developing ways to be more effective
• Must have reliable transportation and maintain a valid Driver's License and insurance