About this role
Head of BT Contact Centre at Westpac Group. Location: Adelaide or Sydney or Perth. Role: shaping experience, leading teams, driving transformation Requirements: Proven experience leading contact centre or customer operations, capability in service and commercial performance, experience with digital/AI initiatives, ability to operate in regulatory frameworks, and deep wealth management experience. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English