About this role
Customer Service Quality Specialist at Marketing Advisor. Location: Narre Warren, Victoria, Australia. Role: designing framework, evaluating vendors, developing models Requirements: Experience designing and implementing contact centre quality assurance and Automated Quality Management (AQM); skills in interaction analytics, reporting/dashboard development, stakeholder engagement and translating operational needs into technology solutions. Category: Customer Service Seniority: Mid Level Tools: Automated Quality Management (AQM), interaction analytics, AI Commitment: Full Time, Temporary Workplace: Hybrid Languages: English