About this role
Service Desk Team Leader at Node4. Location: Stafford, England, United Kingdom. Role: leading team, managing incidents, driving improvement Requirements: Lead and manage a service desk team, ensure SLA delivery, apply ITIL processes, use ITSM tools (ServiceNow), analyse KPIs and drive continuous improvement; prior service desk and supervisory experience required. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Power BI, Excel Certifications: itil foundation Commitment: Full Time, Contract Workplace: Hybrid Languages: English