About this role
Customer Success Manager, SMB - EMEA at Remote - Referral Board. Location: Europe or Africa or Asia. Role: managing accounts, preventing churn, driving expansion Requirements: Proven customer success experience managing a large SMB book (50+ accounts), strong written and spoken English, autonomy, churn mitigation, operational rigor, adoption of automation/AI, and CRM/Vitally proficiency. Category: Customer Service Seniority: Mid Level Tools: Vitally, CRM Commitment: Full Time Workplace: Remote Languages: English