About this role
Job Responsibilities and Duties:
• Staff Management and Supervision: Oversee, schedule, and assign duties to housekeeping staff (room attendants, public area attendants, contractor laundry) to ensure adequate coverage and task completion. Cleaning in al areas when needed.
• Quality Control and Inspection: Conduct regular and thorough inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with established cleanliness, tidiness, and hygiene standards.
• Training and Development: Train new housekeepers on cleaning procedures, safety policies (e.g., proper chemical use, OSHA regulations), and company standards, and provide ongoing coaching and performance feedback.
• Inventory and Supply Management: Monitor, order, and control inventory of cleaning supplies, linens, and room essentials, ensuring sufficient stock levels while managing costs and conducting regular linen counts.
• Guest Services and Issue Resolution: Promptly and professionally respond to guest requests, complaints, and special requests to ensure a positive experience and resolve any service issues aligned with lost and found.
• Maintenance Coordination: Inspect facilities and equipment for any damages or malfunctions and coordinate with the maintenance or engineering department to ensure timely repairs.
• Administrative Duties: Prepare various reports concerning room status, work assignments, payroll, and department expenses. They may also be involved in screening job applicants and recommending personnel actions (promotions, dismissals).
• Safety and Compliance: Enforce all health, safety, and sanitation policies and procedures, ensuring a safe working environment for all staff.
Skills and Qualifications:
Experience:
• A minimum of 2 years of experience in a housekeeping or hospitality setting is often required, with prior supervisory or leadership experience highly preferred.
• Proven ability to manage and train housekeeping teams to ensure high standards of cleanliness and guest satisfaction.
• Skilled in staff scheduling, inventory management, and implementing efficient cleaning protocols to exceed brand standards.
• Strong team management, motivational, and conflict resolution abilities are essential to guide and support the team effectively.
• Attention to Detail: Impeccable attention to detail to ensure the highest standards of cleanliness are maintained.
• The ability to prioritize workload, manage schedules, and coordinate multiple tasks efficiently in a fast-paced environment.
• Excellent verbal and written communication skills to interact effectively with staff, guests, and other departments.
• The role can be physically demanding, requiring the ability to stand for extended periods, walk, bend, and lift or move items up to 50 lbs.
• The capacity to make quick decisions and resolve issues or emergencies calmly and professionally.
• A solid understanding of commercial cleaning techniques, chemical use, infection control, and property management systems is beneficial.