About this role
Job Title: Principal Associate - IT
Work Location: Bengaluru, Karnataka, India
Shifts any: 12.00 PM to 9.00 PM IST
Work mode: Hybrid - 3 Days office
Job Description
POSITION TITLE: Principal Associate - IT
Objectives:
The Process Associate supports the Information Technology Endorsement (ITEA) Process Manager to ensure IT processes meet Eurofins' standards for quality and security. Responsibilities include processing requests, validating submissions, prioritizing tasks, and coordinating with IT stakeholders. The role requires collaboration with IT Security, Group Architecture, and other teams to integrate new technologies.
Key Responsibilities:
Ensure timely and accurate handling of ITEA requests.Contribute to process and documentation improvements.Prepare metrics reports.Collaborate with team members to ensure quality and transparency.Engage with stakeholders across IT.Performance Criteria:
Strong interpersonal and technical communication skillsSystems thinking and attention to detailQuick learner, structured, and self-motivatedAble to work independentlyBackground in IT Service Management/OperationsExcellent written and verbal English skillsCustomer-oriented mindsetTechnical Requirements:
4+ years in IT Process ManagementKnowledge of IT infrastructure and conceptsExcellent Proficiency in Microsoft Office (Excel, Word, PowerPoint)Fluent in EnglishEducation & Experience:
Bachelor’s degree in science, IT, or engineeringITIL Foundation certification preferredAdvanced MS Office skillsExperience with large organizations and international teams
Bachelor’s degree in science, IT, or engineering