About this role
Company Overview
Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Hôtel Swexan.
The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world's greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.
Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.
Designed with all generations in mind, Harwood District's hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.
Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.
Position Summary
The Concierge is a key contributor to the Front Office team, provides exceptional guest experience, and will be responsible for the service of guests and coworkers at all times.
Responsibilities
• Greets guests and provides general assistance to guests, peers, and other department employees & leadership.
• Manage guest inquiries regarding the hotel, offerings, and experiences.
• Anticipate and assess guest's needs, responds promptly and acknowledge all guests.
• Develop a thorough knowledge of hotel services and surroundings.
• Offers directions, recommends restaurants or area attractions, and makes reservations or travel arrangements upon request.
• Accepts packages or arranges for scheduled deliveries.
• Utilize hotel systems to ensure all guest requests are completed.
• May assist with guest check-in or check-out.
• Maintains in a professional and kind manner at all times while communicating with hotel guests and other hotel departments.
• Maintains the highest level of confidentiality regarding guests and staff.
• Responsible for professionally handling all guest complaints and reports them to management.
• Other duties as assigned.
Requirements
• Previous experience in a Front Desk or Concierge role in a luxury hotel
• Ability to stand for long periods of time.
• Exceptional communication and written communication skills.
• Customer/client orientation and problem-solving skills.
• Able to work efficiently within a team environment.