About this role
As an Agent Branch Support Subscription & Long-term, you will play a vital role in the daily operations and support of our branches. You will ensure smooth handling of renewals, payment issues, customer requests and branch communication. Your responsibilities include:
YOUR ROLE AT SIXT
You monitor and manage contract renewals for subscription and long-term rentals.You proactively address payment issues and follow up on overdue subscriptions.You communicate clearly and efficiently with SIXT branches, ensuring they are well informed and supported.You onboard premium customers to long-term products, explaining processes and benefits in a clear and customer-focused way.You handle communication with both branches and customers primarily via email, ensuring timely and professional responses.You coordinate the internal ticket system — creating, tracking, and resolving service requests — and use tools like Jira and Confluence (or similar) to document, report, and manage workflows.YOUR SKILLS MATTER
You have 2–3 years of experience in operational support or a similar role, with no specific industry background required.You communicate clearly and professionally in writing, especially via email, and are comfortable interacting with both internal teams and customers.You are proactive and able to independently monitor, prioritize, and follow up on multiple issues at once.You are confident coordinating ticketing systems and ensuring efficient resolution of service requests.You bring basic Excel skills and are comfortable organizing and analyzing simple data sets.You are familiar with tools like Jira and Confluence (a plus), and bring a customer-oriented, solution-driven mindset with strong teamwork skills.WHAT WE OFFER
Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per yearWork-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress codeGreat Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discountsTraining & Development Participate in training programs designed for your personal growth and developmentHealth & Well-being Private health insurance to support your well-beingAdditional Perks Enjoy the Coverflex advantage system to enhance your employee experience About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!