About this role
We are seeking a welcoming and detail-oriented Patient Services Representative (PSR) to join our Downtown Clinic. As the first point of contact for patients and visitors, you will play a critical role in delivering exceptional service while performing a wide range of administrative and front-office functions. The PSR is responsible for accurate patient registration, appointment scheduling, communication with patients and staff, and the coordination of front desk operations in accordance with organizational protocols and HIPAA regulations. This is a highly visible, team-oriented position requiring professionalism, initiative, and a commitment to delivering outstanding customer service.