About this role
This is a seasonal full-time role based in Denver, Colorado, reporting to the Train Manager and accountable to the Senior Onboard Manager. The Guest Services Manager (GSM) leads the delivery of onboard service excellence, role models the values and culture of the organization, and supports training, coaching, and performance management programs during a three (3) day rail journey between Denver, CO, and Salt Lake City, UT. The GSM is accountable for the execution of service and safety standards, programs, and processes.