About this role
Beverage Supervisor:
Directly reporting to the Manager of Beverage, the Beverage Supervisor coaches the frontline beverage team, and delegates assignments/duties while working to accomplish departmental goals, strategies and objectives, assuring quality product, maximum guest satisfaction, and maintaining budgetary profit margins.
Role Responsibilities:
• Ensures sufficient staffing of all bar areas and conducts training of Bartenders, Cocktail Servers, Bar Porters, and Beverage Team Members.
• Establishes policies and procedures for beverage team members, to include safety and personal hygiene.
• Maintains inventory and cost control.
• Ensures that team members have all required certification validated.
• Perform routine inspection of all bar areas and equipment.
• Review and adjust all department reports prior to submittal.
• Interview, hire, commend, discipline and/or terminate beverage team members as required in compliance with established use of progressive discipline.
• Attend departmental meetings and administrative hearings as required.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.
Knowledge, Skills, & Abilities:
• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English
Education & Experience Requirements:
• High school diploma or GED required; degree in Beverage Management preferred
• 1-2 years of supervisory experience in the F&B industry/restaurant.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Work requires interactions with customers, public and co-workers.
• Work requires schedule flexibility which may include nights, weekends, and holidays.
• Work requires knowledge of computer programs- Microsoft Suite.
• Must present a neat and professional appearance.
• Work requires teamwork with other staff members.
• Must be 21 years of age.
License Requirements
• None