About this role
Essential Duties and Responsibilities:
• Ensure that each Customer receives outstanding Customer Service by providing a Customer friendly environment which includes greeting and acknowledging every Customer, maintaining outstanding standards, and all other components of Customer Service.
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
• Control shrink, expenses, and payroll in accordance with Company policy and procedure.
• Perform and assign all duties necessary to maintain a clean and attractive store; both inside and out, in accordance with
• Company policy and standards and as assigned by Company Management.
• Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise, and advertisements.
• Comparison of shop competition and report/share results with Company Management.
• Learn, utilize, and train employees on Company selling guidelines to increase sales and customer satisfaction.
• Set up advertising or promotional displays or arrange merchandise to promote sales.
• Accurately receive merchandise from vendors in accordance with Company policy and procedure.
• Learn, comply, and train and enforce store personnel on all Company policies and procedures, as well as, Federal, State and municipal laws.
• Maintain amicable work relationships with fellow employees.
• Hire, train, and develop store personnel in accordance with Company policy and procedure.
• Continually evaluate and react to performance issues of store personnel.
• Undertake and support any policy, change, system or procedure the Company implements regarding the basic function of the position.
• Perform essential duties and responsibilities in an environment that will sometimes include increased levels or work-related stress.
• Must have and maintain reliable transportation.
• Any other duties as assigned by Company Management.
Essential Physical Requirements:
• Must be able to lift 50 pounds, 4 feet high; and 20 pounds, 5 feet high, without the aid of another person.
• Must be able to sit/stand up for up to a full 8-hour shift, in the performance of the position
• Must be able to work around various fumes, odors, chemical agents, and solvents.
• Must be able to work in various temperatures and environmental conditions.
• Must be able to maintain balance and climb up to 5 feet on a ladder.
• Must be able to work with a minimum amount of supervision under stressful conditions.
• Must be able to work varied hours/days as business dictates.
• Must have the ability to read, count, and write to accurately complete all documentation.
• Must have the ability to communicate with associates and customers in the English language.
• Must be able to freely access all areas of store facilities inside and out including sales floor, stocking area, storage area, walk-in coolers and freezers, register area, fuel islands, landscaping, and car wash facilities.
• Must be able to operate and use all equipment necessary in the basic function of the position.