About this role
WE ARE GROWING FURTHER and we are looking for YOU! Would you like to ensure that Harry and Megan can take all of their furniture to their first flat together, without anything getting broken? Or give Family Smith a memorable holiday experience when they are traveling with their children for the first time? Or help Ms. Meyers get to her business meeting on time? Join our international service & sales team, and help us provide a premium service to our customers as Dutch speaking Customer Service Agent (m/f/d), so that they will keep coming back to us.
Have you already had the opportunity to gain experience in a call center environment? Perfect, then get started right away. Sounds interesting? Then apply, and support our service & sales team as a Dutch Customer Service Agent (m/f/d) and please send us your application documents in English.
YOUR ROLE AT SIXT
You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices You assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problemYou always have a sympathetic ear, and you advise our customers over the phone and via emailWe are big on team spirit - that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyaltyYOUR SKILLS MATTER
Language You are fluent/native in Dutch and English (written & spoken) and have an understandable and clear way to speak and express yourselfExperience You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner. You already have some experience in customer service, working in a call center or BPO environmentInterpersonal Excellence You are a reliable team player with strong communication and organizational skills, thrive under pressure, and remain flexible and dependable - even in a dynamic shift-based work environmentTeam spirit You like to work in international teams and appreciate the exchange with colleaguesTools You are practiced in using MS-Office programs – especially Outlook, Word, and ExcelWHAT WE OFFER
Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per yearWork-Life Balance Benefit from a hybrid working model with no dress codePermanent Contract & Bonus Enjoy a permanent employment contract with performance-related bonuses that reward your contributionGreat Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discountsTraining & Development Participate in training programs designed for your personal growth and developmentHealth & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!