About this role
Are you ready to advance your career at a leading company in the premium mobility sector? At SIXT, we are looking for a Support Representative for SIXT Ride – the premium chauffeur service – with fluent French and English skills, customer service experience, and a proactive attitude.
Customer support is our top priority. Whether by phone, email, chat, or social media – in French or English – we're looking for people who are committed to finding effective solutions. Do you have experience in a call center or customer service? Then this position is perfect for you!
YOUR ROLE AT SIXT
You act as the key interface between customers and drivers, working closely with your support team colleagues to ensure seamless communicationYou ensure that our excellent quality standards are met and that every customer gets safely from A to BYou monitor the punctuality of drivers worldwide using specialized tools and organize suitable alternatives whenever necessaryYou assign every booked transfer to the appropriate driver and guarantee smooth coordination throughout the journeyYou ensure that drivers and customers find each other at airports, hotels, trade fairs, companies, or private locations—even when situations become chaoticYou take care of every customer, whether celebrity or not, ensuring a consistently high-quality service experienceYOUR SKILLS MATTER
Language You speak fluent French and good English (at least B2 level)Communication You enjoy working with partners and customers and bring excellent listening comprehension, communication skills, and empathyProblem-Solving You react quickly to new situations and possess strong problem analysis and problem-solving abilitiesFlexibility You are willing to work shifts and weekendsTools You are proficient in using a PC and common softwareProactivity You are proactive and never hesitate to pick up the phoneWHAT WE OFFER YOU
Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per yearWork-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress codeGreat Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discountsTraining & Development Participate in training programs designed for your personal growth and developmentHealth & Well-being Private health insurance to support your well-beingAdditional Perks Enjoy the Coverflex advantage system to enhance your employee experience About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!