About this role
Hours: 35 hr per week Closing Date: Sat, 11 Jul 2026
We’re looking for a highly organised, adaptable, and proactive Senior Operations Analyst to support the day-to-day running of a key Technology department. This role plays a central part in keeping the department running smoothly and efficiently, ensuring that core operational activity is well-managed, structured, and consistently delivered. You’ll help create the space for leadership to focus on strategic priorities by taking ownership of the coordination, tracking, and execution of day-to-day operations. Working closely with the leadership team, you’ll bring structure, visibility, and momentum across a wide range of activities—from governance tracking and operational coordination to communications, ad hoc analysis, and improvement initiatives. This is a varied and hands-on role, ideal for someone who thrives on responsibility, enjoys solving problems, and takes pride in delivering high-quality work.
What You’ll Be Doing
• Supporting the day-to-day operations of the department, ensuring activities are coordinated, tracked, and delivered effectively • Owning and maintaining departmental governance, including tracking actions, risks, decisions, and ensuring follow-through • Bringing structure and organisation to operational processes, helping ensure consistency and clarity • Acting as a central point of coordination, helping to keep work progressing and priorities aligned • Supporting leadership by managing the operational “groundwork” that enables them to focus on strategic activity • Producing high-quality materials including updates, presentations, and communications • Supporting engagement and communications activity across the department • Identifying opportunities to improve efficiency and effectiveness in how the department operates • Taking on ad hoc pieces of work, such as analysing a dataset or problem statement and developing clear insights, options, or recommendations for consideration
What We’re Looking For Key Skills & Attributes
• Exceptional organisational skills, with the ability to manage multiple priorities and keep activities on track • A proactive, “can-do” mindset—comfortable picking up ownership and running with tasks independently • Strong problem-solving ability, able to take a broad or loosely defined ask and shape it into a clear, high-quality output • Confidence working with data—able to ask the right questions, interpret information, and draw meaningful conclusions (without needing to be a technical specialist) • Excellent written and verbal communication skills, with the ability to create clear, engaging, and well-structured content • High attention to detail and pride in producing quality work
Ways of Working
• Enjoys variety and thrives in roles where no two pieces of work are the same • Comfortable operating independently, with a strong sense of ownership and accountability • Flexible and adaptable, able to turn their hand to a wide range of operational and non-operational tasks • Collaborative, able to build strong relationships within the department
Why Join Us?
• Play a key role in keeping the department operating effectively day-to-day • Work closely with leadership in a trusted, high-visibility role • Gain exposure to a broad range of activities across operations, governance, and communications • Have the autonomy to shape how work is approached and delivered • Make a tangible impact by improving efficiency and helping the department operate at its best
Ideal Candidate Profile You are someone who:
• Takes pride in making things run smoothly behind the scenes • Can be given a problem or task with minimal direction and confidently deliver a high-quality outcome • Enjoys variety and tackling new challenges • Brings structure and clarity to busy, fast-moving environments • Is proactive, reliable, and trusted to get things done • Spots opportunities for improvement and takes action
What’s In It For You Skipton is committed to flexibility, balance, and wellbeing. Alongside hybrid working and a newly refurbished, collaborative head office, you’ll enjoy:
• Annual discretionary bonus scheme • 25 days annual leave + bank holidays, rising to 30 with service • Holiday trading scheme • Up to 10% employer pension contribution • Colleague mortgage (conditions apply) • Hybrid & electric car salary sacrifice scheme • Private medical insurance • 3 paid volunteering days per year • Inclusive colleague networks (Carers, Pride Alliance, and more) • Wellbeing benefits including cycle to work and discounted gym membership • A strong commitment to training and development