About this role
Join our team as an Insurance Specialist!
Responsibilities:
• Provides service via all available omni channels to serve as the liaison between the business, clients, patients, and other parties, such as insurance companies.
• Offers education on the healthcare revenue cycle and troubleshoots accounts through resolution by reviewing large balance accounts and other departmental insurance discovery processes.
• Engages in and enjoys active listening with callers, confirming or clarifying information and diffusing conflict.
• Makes appropriate changes or documentation in client healthcare systems and internal technology platforms.
• Submits claims to insurance providers on behalf of our clients for their patients, following through to resolution.
• Contributes to the development of workflows for incoming clients, developing procedures and communicating expectations to the contact center.
• Proactively shares information about healthcare revenue cycle services to support the growth of the business's client and/or account base.
• Follows department processes and procedures in compliance with industry laws and regulations.
• Manages inventory to ensure metrics are being met to patient's accounts are not being sent to collections prior to resolution.
• Reviews and escalates complex accounts requiring additional review.
• Meets the key performance indicators and expectations established for the position.
• Performs all duties above with the highest integrity and confidentiality.
• Completes assigned training and learning plans, including those that fulfill industry compliance requirements.
• All other duties as assigned.
Education & Experience
Required Education: High School Diploma / GED Preferred Education: Two Years of College or Associate's Degree
Experience:
• 1+ year(s) of experience in a customer service capacity required, preferably in a contact center environment • 1+ year(s) of experience multi-tasking in a fast- paced environment required • 1+ year(s) of experience with medical insurance, coding, or billing in a professional environment
Benefits & Incentives:
• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
• Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate in the company's 401(k) plan after three (3) months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
• Flexible Benefits: Customize your benefits package to fit your personal and family needs.
GetixHealth/Americollect is an equal opportunity employer and participates in E-Verify.