About this role
TRANSPORTATION SUPERVISOR
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
• Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies and standardized work
• Recommends corrective action to adjust customer complaints
• Serves as the direct point of contact for customer issues that require immediate attention
• Escalates operational issues to the manager when required
• Coordinates with FAP on invoice resolution and carrier escalation
• Prepares month-end close revenue accruals reports for manager
• Prepares and works with manager on QBR for customers
• Determines work procedures and ensures SOPs are completed and accurate
• Prepares work schedules and training for hourly employees
• Approves and tracks all hourly team members' work schedules via UNITIME
• Supports Senior Transportation Planners and Transportation Planners during contingencies for securing trucks for multiple customers while being cost-conscious and following business rules
• Collaborates with the accounts payable team to ensure timely and accurate processing of freight bills.
• Audits all invoices and assists the central billing team with all discrepancy investigation
• Follows up with carriers to ensure timely receipt of invoices
• Manages customer's requirements for load planning and routing compliance
• Establishes cross-training initiatives within the team
• Assists manager with team member performance appraisals, discipline, and goal-setting
• Travels up to 10%
• Works overtime as needed based on customer requirements or departmental priorities to support customer peaks and end-of-month, quarter, or year activities
What you need:
• Minimum 3 years related experience and training; or an equivalent combination of education and experience
• Minimum 1 year managing direct reports
• Experience with Transportation Management Systems
• Experience with optimization tools preferred
• PC literate to include Microsoft Office products such as Word, Excel, and Outlook
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
What you gain from joining our team:
• Access wages early with the Rain financial wellness app.
• Free telemedical access to doctors and therapists through FirstStop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and paternity leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community.
• + more!
Join our Team!
Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
Text DELIVER to 88300 to apply!