About this role
Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets and customers in order to identify the specific CX needs.Manage the CX projects with internal stakeholders, suppliers and/or 3rd party companies. Ensure the projects are well stabilished and are following a feasible business plan.Develop written and visual material related to CX initiatives.Dissiminate CX initiavies throughout our dealership and/or internal parties.Alocate time to be the CX specialist in our organization. Provide specific trainings to the dealership in face-to-face sessios when needed. Be avaliable to travel up to 30% of the time.Manage the CX KPIs, ensuring the projects and/or initiatives have a proper way to be measured (before implementation and after implementation). Experience in CX policies and strategy creationExperience in consumer behavior studies and feedback/review toolsExperience in the automotive segment: car dealerships, tire dealerships, auto service shops.MS-Office advanced userLMS, eLearning and Learning experienceTraveling up to 30% of the timeAdvanced in EnglishAdvanced Spanish - desirableProject management methods Ready to drive with Continental? Take the first step and fill in the online application.