About this role
Duties and Responsibilities
• Establish and maintain a key control system for the department.
• Ensure the proper use of radio etiquette within the public areas department.
• Carry out routine inspections of all public areas to ensure cleaning standards are met.
• Monitors all public areas ensuring spaces are well maintained and cleaned effectively.
• Assist in controlling expenses and minimizing waste in all areas of public areas.
• Conduct pre-shift meetings and review all information pertinent to the day's activities.
• Review team member's work hours for payroll compilation and submit to payroll on a timely basis.
• Assist with the preparation of employee schedule according to the business forecast, payroll budget guidelines and productivity requirements.
• Create and implement property wide deep cleaning schedules to ensure maintenance standards are adhered to.
• Maintain required pars of all supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Assist with the completion of monthly and quarterly public areas inventories.
• Assist with ongoing team member training.
• Monitor work orders and submit to Engineering department according to procedures; follow up on maintenance requests to ensure completion.
• Attend monthly all-employee team meetings, and any other functions required by management.
• Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Properly store, secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management
• Perform other duties as assigned by management.
Qualifications
• Associate's Degree in Hospitality or related field preferred
• Minimum of eight years experience in the hotel/resort Public Areas or Housekeeping industry with at least two of those years in a leadership position
• Thorough knowledge of public areas operations in a resort/hotel environment with extensive knowledge of chemical use and safety measures
• Demonstrated leadership abilities.
• PC Skills and Microsoft Office proficiency
• Excellent communication skills: listening, verbal and written
• Superior levels of customer service skills
• Proven innovative problem-solving abilities and decision making skills, in addition to prioritization and planning skills
• Ability to function in a fast paced environment, under short time constraints and within established deadlines
• Ability to work a flexible schedule including extended hours, weekends, and holidays
• Effective task orientation with attention to detail and proactive and anticipatory guest skills required