About this role
Duties and Responsibilities
• Anticipate guest needs, respond promptly, and acknowledge all guests in a courteous and professional manner, regardless of workload or time of day.
• Maintain up-to-date knowledge of all hotel services, features, and local attractions to accurately assist guests with inquiries.
• Ensure cleanliness, sanitation, and organization of assigned work areas at all times.
• Use appropriate cleaning chemicals and equipment for designated surfaces, following safety guidelines.
• Transport and securely position housekeeping carts stocked with cleaning supplies, amenities, and linens.
• Service assigned guest rooms in accordance with hotel standards and procedures.
• Empty trash containers and ashtrays, ensuring proper disposal.
• Thoroughly clean and sanitize bathrooms, including mirrors, sinks, toilets, showers, bathtubs, and floors.
• Replenish bathroom supplies such as tissues, toiletries, and amenities in correct quantities and placement.
• Inspect and replace soiled or damaged bathrobes and linens.
• Strip and remake beds using clean, fresh linens according to standards.
• Clean closets and door tracks; ensure proper arrangement of hangers, extra bedding, and luggage racks.
• Dust and polish all furniture; reposition items according to room layout standards.
• Check all drawers and storage areas for guest belongings; remove and report any items left behind.
• Inspect under beds, furniture, and seating areas for debris and remove as necessary.
• Examine furniture and fixtures for damage; report any issues to the Supervisor.
• Clean upholstered furniture, including cushions and crevices, removing dust and debris.
• Dust and clean all decorative items such as pictures, frames, and mirrors.
• Clean and sanitize in-room electronics, including televisions, remote controls, and telephones.
• Set and verify correct time on all clocks.
• Clean and inspect lamps, light switches, and fixtures to ensure proper operation.
• Clean windows, ledges, and frames, removing smudges and dust.
• Empty and sanitize ice buckets; ensure all surfaces are dry.
• Maintain drapes by dusting regularly and ensuring proper alignment.
• Inspect and replenish in-room amenities and guest service materials.
• Clean balconies or patios, removing debris, trash, and cobwebs.
• Clean entrance doors, ensuring they are free of fingerprints and marks.
• Ensure required safety and informational materials (e.g., fire safety notices, rate cards, DND signs) are present and in good condition.
• Clean and maintain A/C units, vents, and thermostats; set to appropriate temperature.
• Clean baseboards, corners, and edges, removing dust and stains.
• Vacuum carpets thoroughly in all areas of the guest room.
• Deodorize rooms to maintain a fresh and pleasant environment.
• Clean kitchen and living room areas where applicable.
• Prepare additional bedding such as cribs, sofa beds, and rollaway beds as needed.
• Handle guest clothing carefully, including folding or rehanging when required.
• Update room status on assignment sheets accurately and promptly.
• Return, clean, and restock housekeeping carts at the end of each shift.
• Maintain and clean equipment, including emptying vacuum bags.
• Ensure the security of assigned guest room keys at all times.
• Report maintenance issues, damages, and safety concerns to the Supervisor immediately.
• Turn in all lost and found items in accordance with hotel procedures.
• Perform additional duties as assigned by management
Qualifications
• High school diploma preferred
• Two (2) years' experience as a Room Attendant
• High standard of work and attention to detail
• Physical fitness and stamina
• Ability to work alone and as part of a team
• Honest and reliable work ethic
• Respect for guest privacy
• Polite and customer-oriented approach when dealing with guests
• Excellent attention to detail, speed and accuracy
• Ability to prioritize and organize.
• Ability to execute directions precisely
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to effectively communicate with guests, management and co-workers to their understanding