About this role
Duties and Responsibilities
• Supervise all aspects of service facilitating a smooth, efficient, seamless effective operation, pool and beach operation. • Monitor all daily Standard Operating Procedures, maintaining all par levels, and transfers between outlets are tracked. • Assist with the inventory, ensuring all goods are received and accounted for and returned to the warehouse. • Maintain the highest level of pool and beach service, ensuring that all beach and pool amenities are cleaned, set to standard and cleanliness • Ensuring all cabana guest are given the highest level of service • Conduct regular meetings and ensure employees adhere to established policies and procedures. • Build positive working relationships through teamwork and clear communication • Strive for continuous improvement while delivering high levels of professionalism • Ensure that all safety, sanitation, energy management, preventative maintenance and other standards are consistently met. • Immediately report any security, maintenance, public areas issues to upper management • Greet guests and oversee service to ensure consistency of excellent service standards. • Assist F&B staff with various tasks, as well as Pool and Beach staff • Ensure that all employees report as scheduled, swiping at the appropriate time clocks • Report if clock is malfunctioning, resorting to a sign in and out sheet for tracking • Ensure that all employees are taking breaks in designated break area and are using restrooms assigned to employees • Ensure that Pool and Beach team are assisting guest where necessary, with amenities • Ensure that pool and beach amenities are pack and stored to standard, cushions, chairs and other small items • Suggest new techniques of service for maximum guest satisfaction at minimum operating costs. • Stay current on hospitality best practices and industry trends. • Perform other duties as assigned.
Qualifications
• High School Diploma or equivalent • At least three (3) years of experience as a supervisor • Must have the ability to speak, read, and write English • Must be able to communicate clearly with other department leaders, kitchen and dining room, public areas, security, retail and auditors/finance team.• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation • Knowledge of food and beverage standard operating procedures • Certified or able to pass TIPS Training • Food Handler's Certificate