About this role
Duties and Responsibilities
• Plan, prepare and monitor the shop's annual budget. Forecast business and update management on a regular basis.
• Gain thorough knowledge of merchandise in the shop to ensure excellent customer service.
• Use proper sales techniques to maximize sales and profitability in order to meet and exceed budgetary goals.
• Purchase merchandise in keeping with theme and approach of respective shop.
• Maintain proper merchandise levels through inventory management to ensure product availability to customer.
• Train sales agents in proper sales techniques and knowledge of merchandise to maximize sales.
• Ensure the shop is clean, orderly and attractive to customers. Manage on site marketing program to increase shop sales.
• Assist in evaluation of sales agents in respective shop in keeping with internal guidelines, policies and procedures.
Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with RWBB rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
• Plan employee departmental meetings on a monthly basis.
• Enforce hotel safety standards.
• Perform other duties and handle projects as assigned by Management.
• Provide direct service to guests as needed.
Qualifications
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
• Ability to solve problems and make rational decisions.
• Knowledge of retail operations.