About this role
Company : Performance Motors Limited
Job Description
• Greet and meet every customers in the most friendly manner • Handle calls at all times and charge (wrap up code) accordingly if any • Act as first point of telephone contact for customer support requests • Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update) • Check for support agreement / warranty validity per local guideline. • Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined • Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time • Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type • Optimise available workshop capacities by effectively assigning work/ cars to each service centres • Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process • Provide best effort general advice to customer in a timely and professional manner • Assist in special product campaign or promotions • Arrange for airport service, pickup and delivery for customers • Assist schedule customers for professional car care services • To ensure daily service level achievement, monitor customer’s waiting time, look out for body language etc. • Assist in generating daily, weekly and monthly reports as and when required • Hand over vehicle to customers with basic work explanation.
Job Requirements
• Minimum ‘O’ Levels • Able to work under pressure and fast-pace environment • Minimum 2 years in Customer Service industry • 2 years in Call Centre support • Good Customer Service skill • Good Communication skill