About this role
Your tasks
Support the execution all of go-to market strategy for the segment build the organization able to execute segment strategic objectives. Ensure compliance with internal and external policies & procedures. Support profitable growth of the two segments in line with the segment and BA strategy.
You ensure
Management and leadership
Maintains a sound plan of the organization and proposes and implements changes in organization structure as required
Appraises and evaluates the results of overall operations regularly and reports these results to the Customer Service head
Ensures that organization policies are uniformly understood and properly interpreted and administered
Reviews and approves internal policies and controls the communication of reliable management operating information
Business
Safeguards committed standards of quality guidelines (internal and external), quality awareness, customer quality targets and observes customer care commitments
Ensures feedback on customer satisfaction and escalation throughout CT BA and segment for improvements
Plays an active leadership role in the Customer Service to promote and drive customer centricity
Administration of distributor programs, policies including Elite, MAPP including direct customer interaction.
Administration of rebates, commissions and special commercial terms
All major customer communications including mailing lists, major launches, price increase notices.
Monitoring and audit all customer annual volume, CTS, Elite and related incentive rebates.
System Maintenance
Customer master data management
Administration of contracts and agreements with customers
Manage customer masters and all content, reports in CRM salesforce.com
Bachelor's degree
10 years professional experience in sales administration or commercial management
Project management experience in major projects, especially in international business environment
Leading responsibility experience min. 5 years
At least 3 years international business experience
Ready to drive with Continental? Take the first step and fill in the online application.